CLIENT SATISFACTION SURVEY RESULTS

Since December 2004, DLC has engaged an independent third party research firm to survey their clients during and at the end of every engagement.  For over a decade, and well over 3000 discrete evaluations, DLC’s client satisfaction scores have averaged 8.8 on a scale of 1-10.  This data includes every evaluation ever performed for all current and past consultants.

 

Client Satisfaction Scores Continue to Climb!

Since program inception              8.81

FY2016 average score                  8.86

 

Scale:

10            =              Superior, Exceeded Expectations Regularly
8              =              Very Good, Met Expectations and Sometimes Exceeded Expectations
5              =              Satisfactory, Average Performance, Performed According to Requirements
3              =              Needs Improvement
1              =              Failed to Meet Expectations