CLIENT SATISFACTION SURVEY RESULTS
Since December 2004, DLC has engaged an independent third party research firm to survey their clients during and at the end of every engagement. For over a decade, and well over 3000 discrete evaluations, DLC’s client satisfaction scores have averaged 8.8 on a scale of 1-10. This data includes every evaluation ever performed for all current and past consultants.
Client Satisfaction Scores Continue to Climb!
Since program inception 8.81
FY2016 average score 8.86
10 = Superior, Exceeded Expectations Regularly
8 = Very Good, Met Expectations and Sometimes Exceeded Expectations
5 = Satisfactory, Average Performance, Performed According to Requirements
3 = Needs Improvement
1 = Failed to Meet Expectations